Your Satisfaction, Our Priority

At Phantom, exceptional customer service is woven
into the fabric of who we are. From helping you find the perfect sweater to
answering questions about care and maintenance, our dedicated team is here to
ensure your experience is as seamless as our designs.

Need assistance? Whether it’s a query about your
order, a special request, or style advice, we’re just a call or click away. At
Phantom, your satisfaction isn’t just our priority — it’s our promise.

Delivery & Returns

From complimentary shipping, returns, and exchanges to order tracking and in-store delivery, tailor every detail to suit you.

COMPLIMENTARY SHIPPING& RETURNS

Enjoy shipping in 1–2 business days, extended returns for the holiday
season and streamlined exchanges with no extra cost.

COLLECT IN STORE

Order online and collect your order from your preferred PhantomDiva boutique.

ORDER & RETURN TRACKING

Once your order is on its way, we will send you a tracking number by email. If you have registered for a My PhantomDiva account, you can sign in for delivery updates online.

Stores

In Store Appointments

Visit a Phantom boutique in person for advice on everything from styling to aftercare.

Product Care

My PhantomDiva Account

Register for effortless order tracking, a personalized space to save favourites, delivery addresses and preferred payment methods, plus expert guidance from our Client Advisors.

My Phantom

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